Online Scheduling Terms of Service

Our online scheduling system will display the most up-to-date calendar so you can select a time most convenient for you. You may book a general counseling session (an initial assessment, as well as an individual, couple, or family session), an initial or follow up polygraph as well as any of our outpatient intensive programs. 

Please read all the terms of service listed below in its entirety.

-New Clients & Returning Clients-

All new clients and past clients who have not been seen within the past 6 months are required to submit New Client Forms PRIOR to their scheduled appointment. For your convenience, you are welcome to utilize our client portal to upload your completed client forms. You may also email, fax or mail your forms to our office. In addition, if you have an appointment at our Denver office, you may complete them prior to your scheduled appointment. If you are experiencing technical difficulties, you may forward photos of your forms via email, if no other option is available to you. (However, please DO NOT include your billing information.) All new clients will be requested to provide payment at the time of booking an initial assessment.

HOW TO SUBMIT CLIENT FORMS

To submit your completed client forms, please follow these instructions.

  1. For all new and existing clients, you may complete your forms online via our New Client Orientation.
  2. Submit the form to our office in one of the following ways listed below.

  • ONLINE PORTAL: This is the most secure way to submit your client forms with billing information via our New Client Orientation.

  • IN PERSON: If your appointment is scheduled at our Denver office, you may bring your completed client forms with you or complete them at our office. If you select this option, please come at least 10-15 minutes PRIOR to your scheduled appointment.

SCHEDULE AGREEMENT

  • SCHEDULING WITH DIFFERENT TIME ZONES
    • All appointments are scheduled and occur in MOUNTAIN TIME; however, the system will display available appointment times in YOUR TIME ZONE to eliminate any confusion.
    • If your device does not auto detect the correct time zone, please update it on your screen.
    • Once your appointment is confirmed by our staff, you will receive an email confirmation.  Please read this email in its entirety.  We will again confirm the Mountain Time appointment in our response. The automated system will also send you a calendar appointment immediately following the confirmation email.
    • In addition, a day or two prior to your scheduled appointment, you will receive an email reminder as well as a text.
  • SCHEDULING AT DIFFERENT OFFICE LOCATIONS
    • Each MONDAY, TUESDAY, WEDNESDAY, and FRIDAY, appointments are scheduled via our virtual office by phone or video.
    • Each THURSDAY, appointments are scheduled at our DENVER Office.  Please schedule accordingly.
    • If you would like to request an exception, please make a notation in your appointment request.
  • SCHEDULING PHONE & VIDEO SESSIONS
    • If you do not live locally or do not desire a face-to-face appointment, you may schedule an appointment any day of the week during regular business hours.
    • Initial assessments are currently ONLY available by telephone.
  • SCHEDULING POLYGRAPH SESSIONS
    • You may utilize our online scheduling system to request a preferred date and time for your scheduled polygraph.
    • An initial polygraph (for clients who have never had a polygraph previously at our office) will provide you with 60-90 minutes with a therapist as well as the hour for the polygraph examination.
    • A follow up polygraph (for clients who have had a previous polygraph at our office) will provide you with 45-60 minutes with a therapist as well as the hour for the polygraph examination.
    • Since we utilize a third party vendor for this service, we are unable to respond to your request immediately. Please provide at least 24-48 hours to receive confirmation.
    • Once your appointment is confirmed by our staff AND our polygraph examiner, you will receive an email confirmation. Please read this email in its entirety.  We will again confirm the Mountain Time appointment in our response. The automated system will also send you a calendar appointment immediately following the confirmation email.
    • In addition, a day or two prior to your scheduled appointment, you will receive an email reminder as well as a text.
    • For initial or follow up polygraph sessions, we request payment for the therapy session PRIOR to your polygraph session. This payment is non-refundable.
    • The additional polygraph examination fee will paid directly to Proof Positive at the time of service.

QUESTIONS?

For more information, please contact us at support@transformedhearts.com.